退款政策
Return & Refund Policy
Last updated: August 11, 2026
Thank you for shopping with NOVO NORDISK A/S. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return according to the conditions below.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unused, unworn, with original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
To start a return, please contact our customer service team:
📧 Email: iellenasliterq9@gmail.com
Please send your return request before shipping any items back. Unauthorized returns will not be accepted.
If your return request is approved, we will provide you with return instructions and the necessary shipping details.
Return Address:
NOVO NORDISK A/S
Novo Alle 1
2880 Bagsværd
Denmark
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible at:
We will review the issue and provide an appropriate solution.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Customized or personalized products
- Personal care products
- Hazardous materials
- Flammable liquids or gases
If you have questions about whether your item is eligible for return, please contact us before submitting your return request.
We do not accept returns for:
- Sale items
- Gift cards
Exchanges
The fastest way to receive the product you want is to return your current item (if eligible) and place a new order after your return has been approved.
EU 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days without providing a reason.
The product must meet the same return conditions:
- Unused and in original condition
- Original packaging included
- Tags attached (if applicable)
- Proof of purchase provided
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed and returned to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If you have not received your refund within 15 business days after approval, please contact us:
Company Information
Company Name: NOVO NORDISK A/S
Registration Number (CVR): 24256790
Company Type: Aktieselskab (A/S)
Registered Address:
Novo Alle 1
2880 Bagsværd
Denmark
Director: Maziar Doustdar