物流政策

Shipping Policy

Last Updated: August 11, 2026

Thank you for visiting NOVO NORDISK A/S. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information (if available).

Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Time

Estimated delivery times are as follows:

European Union (EU)

  • Delivery Time: 5–10 business days

International Orders

  • Delivery Time: 7–15 business days

Please note that delivery times are estimates only and may vary depending on your location, shipping carrier, customs processing, weather conditions, and other factors beyond our control.

3. Shipping Costs

Shipping fees are calculated and displayed during checkout before you complete your purchase.

Any applicable taxes, customs duties, or import fees may vary depending on your country and local regulations.

Customers are responsible for any additional charges imposed by customs authorities.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

You can use the tracking number provided to check the status of your shipment.

If you do not receive your tracking information within a reasonable timeframe, please contact our customer support team.

5. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us:

📧 Email: iellenasliterq9@gmail.com

Please include:

  • Order number
  • Full name
  • Shipping address
  • Any relevant delivery information

We will investigate the issue and work with the shipping carrier to resolve it.

6. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us as soon as possible.

Once an order has been shipped, we may not be able to modify the delivery address.

7. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us immediately.

We will review the situation and work with the shipping provider to provide an appropriate solution.

Please keep all packaging materials and delivery information until the issue has been resolved.

8. Delays Beyond Our Control

NOVO NORDISK A/S is not responsible for delivery delays caused by:

  • Shipping carrier delays
  • Customs inspections
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Other circumstances outside our reasonable control

9. Contact Information

If you have any questions regarding shipping, please contact us:

Company Name:
NOVO NORDISK A/S

Email:
iellenasliterq9@gmail.com

Registered Address:
Novo Alle 1
2880 Bagsværd
Denmark

CVR Number:
24256790